Anasuryamma Farm – Shipping & Delivery Policy

Thank you for choosing Anasuryamma Farm! We are dedicated to delivering our farm-fresh and high-quality food products directly to your doorstep. Please review our shipping policy below to understand how your orders are processed and delivered.

1. Shipping Locations & Coverage

• We currently deliver to select pincodes across Bengaluru and major metropolitan cities across India.

• Delivery availability to your specific location will be confirmed at checkout after entering your shipping address and pincode.

• We do not offer international shipping at this time.

2. Order Processing & Dispatch Timelines

• Bengaluru Orders: Orders placed within Bengaluru are typically processed and dispatched within 24 to 48 hours.

• Pan-India Orders (Outside Bengaluru): Orders for other states are processed and dispatched within 2 to 3 business days.

• Please note that we do not dispatch orders on Sundays or National Holidays to ensure your items don't sit in transit hubs longer than necessary.

3. Estimated Delivery Timelines

Once your order leaves our facility in Bengaluru, the typical transit times are as follows:

• Local Delivery (Bengaluru): 1 to 2 business days from the date of dispatch.

• Major Metros & South India: 3 to 5 business days from the date of dispatch.

• Rest of India: 5 to 7 business days from the date of dispatch.

Note: Delivery timelines are estimates provided by our third-party logistics partners and are subject to weather, traffic, and regional constraints.

4. Shipping Charges

• Shipping charges are calculated based on the total weight of your order and your delivery location.

• Final shipping rates will be displayed clearly on the checkout page before you make your payment.

• We may offer Free Shipping on orders above a specific cart value, which will be highlighted on our homepage banner during active promotional windows.

5. Order Tracking

As soon as your order is packed and handed over to our shipping partner, you will receive a confirmation email and/or SMS containing:

• The name of the courier partner (e.g., BlueDart, Delhivery, Porter, etc.)

• Your unique Tracking ID / AWB Number

• A direct link to track your shipment in real-time.

6. Important Delivery Guidelines (Perishable Items)

• Because our products are food items, please ensure that someone is available at the provided delivery address to receive the package.

• Our delivery partners will attempt delivery a maximum of two (2) times before returning the package to our facility. If a package is returned to us due to an incorrect address, uncontactable phone number, or unavailability of the receiver, it cannot be refunded or re-shipped for free due to food safety and spoilage risks.

7. Damaged or Tampered Shipments

Your health and safety are paramount. If you receive a package that is visibly damaged, leaking, or tampered with by the courier agent:

1. Do not accept the delivery if the external packaging is completely torn or compromised.

2. If accepted, take a photograph or a short unboxing video of the damaged package immediately.

3. Report the issue to us within 48 hours at anasuryammafarm@gmail.com along with your Order Number so we can initiate a free replacement or refund as per our [Return & Refund Policy].

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Contact Information

For any queries related to your ongoing shipment, delivery status delays, or tracking issues, please contact us:

• Email: anasuryammafarm@gmail.com

• Dispatch Facility Address:

  Anasuryamma Farm,

  Mahalakshmi Hanuman Enterprises,

  Ground Floor, 186, Shop no 1, Siddappa Building,

  Nagondanahalli Bus Stop Road, Behind Malleswaramma Temple,

  Nagondanahalli, Whitefield, Bengaluru,

  Karnataka – 560066